Technical Care Specialist Trainee

Technical Care Specialist Trainee

On September 8, 2017, Posted by , With Comments Off on Technical Care Specialist Trainee
  • Full Time
  • Phoenix
  • Posted 3 weeks ago

Cable ONE

SUMMARY

The Technical Care Specialist Trainee resolves technical issues for Cable One video and internet service customers in a professional, courteous, and efficient manner.
DUTIES AND RESPONSIBILITIES
• Answers calls from Cable One customers and responds to inquiries in a professional manner.
•Troubleshoots customers’ technical problems with video and internet services including, but not limited to modems/routing, internet connections, wireless service, cable/video equipment issues and setting up email accounts.
•Provides accurate, prompt, and consistent resolution to technical problems by following Standard Operating Procedures.
•Creates and notates service tickets for selected calls.
•Remains current on new technology and software issues that affect Cable One customers.
•Provides timely feedback to Cable One leadership regarding service failures or customer concerns.
EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience. Associate’s degree (A.A.) preferred.
OTHER SKILLS AND ABILITIES
•Intermediate experience working with Microsoft Office applications, Outlook, Windows XP/Vista/7/8, and Macintosh operating systems.
•Knowledge of tablet, smartphone, laptop and desktop functionality.
•Ability to remain courteous and patient during all customer transactions.

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